Search Loading...
1-409-861-0788

FAQ Frequently Asked Thermal Infrared Imager and Camera QuestionsFAQ Frequently Asked Thermal Infrared Imager and Camera Questions

FAQ

How long have you been in business?

Originally Texas Infrared (still DBA), Infrared Cameras, Inc. has been in business since March, 1995. ICI provides outstanding customer service, technical support, thermography training, and will work to find the correct thermal infrared solutions for your application. We have provided infrared equipment and thermography training to some of the largest Fortune 500 companies.

Where are you located?

Our Corporate office is located in Southeast Texas at:

2105 West Cardinal Drive
Beaumont, TX 77705 USA
Phone: 1(409) 861-0788
Fax: 1(409) 866-7229

What is your contact information?

Toll Free:

United States of America: 1-409-861-0788
Internationally: 1-409-861-0788.

E-mail: sales@infraredcamerasinc.com

Do you offer Rentals or Lease-to-Own options?

Yes, we currently offer three cameras for rental: ICI DuraCam 320, ToughCam Pro, and the ICI 7320. Rentals are on a first come first serve basis. We have partnered with First Pacific Funding to offer Lease-to-Own options for our thermal infrared camera systems.

What is the difference between S-series and P-series?

The S-Series stands for "Scientific", while the P-Series stands for "Professional". The difference between the S-Series and P-Series is the video update rate or frames per second: S-Series cameras run at 9 Hz and P-Series cameras run at 50/60 Hz. Generally, the S-Series camera is for research and development where a high definition video output is not necessary, and it does NOT REQUIRE an export license. Unfortunately, the P-Series 50/60 Hz infrared cameras REQUIRE an export license.

What is the difference between the ToughCam and ToughCam Pro?

The separation in price of these two cameras is small, however, there is a great difference in features and functions. The ToughCam holds up to 100 images, has no voice annotation, and has only one temperature measurement spot; whereas, the ToughCam Pro can hold up to 1000 images, has voice annotation, has multiple temperature measurement spots, and has a wider field of view. Generally speaking, both thermal imaging cameras are great tools; however, the Pro series is for professionals seeking the most of their cameras.

Please, call us at 1-409-861-0788, or Toll Free at 1-866-861-0788, for more information.

Are your cameras FDA approved as Medical Devices?

The FDA only gives clearance to thermal cameras, and, as of 2009, ICI is only one of two infrared camera manufacturers that has FDA 510K clearance. This clearance applies to our our S and P series infrared cameras, and we have specifically built the ICI ETI 7320 P for medical use. Our devices are intended for use as an adjunct to other clinical procedures.

FDA 510K Medical Device Clearance

What is Calibration?

At ICI we recommend that you have your infrared camera calibrated once yearly. Calibration is a process of ensuring that the temperature measurement of your infrared camera stays within the industry standard of ± 2°C or ±2%, whichever is greater. Uncalibrated cameras may produce highly inaccurate temperature readings resulting in a misdiagnosis. Infrared Cameras, Inc. has full facilities for the calibration of all ICI infrared thermal imaging cameras and products.

Do you offer custom infrared camera systems?

At Infrared Cameras, Inc. we are always up for a challenge. Our highly trained staff of thermographers are always willing to work with researchers to help them determine the best possible thermal imaging solution for their particular application.

How long is delivery?

Delivery depends on stock at hand. Please, call us at 1-409-861-0788, or Toll Free at 1-866-861-0788, and we will let you know an exact date. Generally, if we do not have the thermal imaging camera in stock, it will take 60 to 90 days for delivery. Custom Projects and requests may take up to 90 to 180 days to fill.

What lenses are available for the 7320 series cameras?

Optional lenses: 18mm, 50mm, 75mm, 100mm, 150mm

Is software included?

Unless otherwise requested, all of our infrared thermal imaging cameras come with software. The software, unless otherwise stated, is included in the price of the infrared camera. Please, call for details.

Is a warranty included, can I get an extended warranty?

All new ICI cameras come with a 1-year manufacturers warranty. At any time during the warranty that your camera may need repair, we will attempt to provide you with a loaner infrared camera during the period of repair to ensure that you are able to continue your work. An extended warranty is available for an extra year.

Please, call us at 1-409-861-0788, or Toll Free at 1-866-861-0788, for more information.